Bringing the personal touch back to online shopping
But Immerss is more than software—we're a true partner, committed to helping brands and shoppers thrive.
Our Story
Once, shopping was personal. You'd walk into a store, meet someone who understood your style, and leave with a purchase that felt just right. Online shopping, however, often feels impersonal—lost in endless scrolling and faceless carts.
Immerss is changing that.
Founded in 2017 by a team of U.S.-based entrepreneurs, we set out to not just recreate the in-store experience online, but to lead the way in the emerging world of live commerce.
Our platform delivers seven integrated modules — AI Sales Agent and AI to Live Agent, Live Co-Shopping and Outbound Clienteling, Live Shopping Events, Shoppable Video Library and PDP Videos — giving brands the tools to connect, engage, and convert like never before.
Setting the Curve for Innovation
Today, shoppers can interact with associates in real time, explore products together, and get personalized advice. Brands see measurable improvements across key metrics. Shoppers enjoy connection, confidence, and the joy of discovery—online, just like in-store.
Transforming Commerce for Everyone
For mid-market and enterprise DTC brands in jewelry, luxury fashion, beauty, and sporting goods, Immerss transforms online shopping from a transaction into a human, personal, and measurable experience.
Our Core Values
Everything we do is guided by six fundamental principles that drive our commitment to excellence.
Client Empowerment. We give retailers the tools and insights to confidently engage customers and grow their businesses.
Partnership. We collaborate closely, aligning our success with yours.
Reliability. You can count on our platform and team to deliver consistent, world-class performance.
Innovation. We set the curve in live commerce, blending AI and human connection to redefine the shopping experience.
Customer-Centricity. Shoppers come first, experiencing personalized guidance and meaningful interactions that drive confidence and delight.
Excellence. We strive for the highest quality in everything we deliver, setting new standards for live commerce experiences.
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Because shopping isn't just about buying—it's about connecting, exploring, and discovering with a partner who truly cares.